i333 Privacy Policy
This Privacy Policy explains exactly what personal data i333 collects when you use the platform, why we collect it, how it is used and stored, and what rights you have over that data. Your privacy is taken seriously at i333 — this document is designed to be transparent, complete, and written in plain English so every player can understand it.
Privacy at a Glance
The cards below highlight the most important principles in this Privacy Policy. They are a plain-English summary only — please read the full sections below for the complete and binding text.
We Collect Only What We Need
i333 collects personal data only where it is necessary for operating your account, processing payments, complying with legal obligations, or improving the platform. We do not collect data for its own sake.
Your Data is Encrypted
All data transmitted between your device and i333's servers is protected by SSL/TLS encryption. Sensitive information such as payment details and identity documents is stored in encrypted form and access-controlled at the system level.
We Do Not Sell Your Data
i333 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Data sharing with third parties is limited to the specific, necessary purposes described in this Policy.
You Control Your Data
As an i333 player, you have the right to access the personal data we hold about you, request corrections, ask for deletion where legally permissible, and opt out of marketing communications at any time.
KYC Data is Handled Carefully
Identity documents submitted for KYC verification (National ID, passport) are used exclusively for age verification and fraud prevention. They are stored securely and are not shared with third parties except where legally required.
Marketing is Opt-Out
i333 sends promotional emails and SMS only to players who have not opted out. You can unsubscribe from marketing communications at any time by contacting support or updating your account preferences. Transactional messages (e.g., deposit confirmations, withdrawal alerts) cannot be opted out of as they are essential to account operation.
1. Data We Collect
When you register an account on i333, use the platform's gaming products, or contact our support team, i333 collects various categories of personal data. The specific data collected depends on the nature of your interaction with the platform. The following table summarises the primary categories of data we collect, the source from which it originates, and the lawful basis on which the collection takes place.
| Category | Examples | Source | Basis |
|---|---|---|---|
| Identity Data | Full name, date of birth, NID or passport number, photograph | Provided by you during registration and KYC | Legal obligation; contractual necessity |
| Contact Data | Email address, mobile number, residential address | Provided by you during registration | Contractual necessity |
| Financial Data | bKash/Nagad/Rocket account references, Visa/Mastercard last 4 digits, transaction history | Provided by you; generated by platform transactions | Contractual necessity; legal obligation |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically collected via cookies and server logs | Legitimate interest; security |
| Gaming Data | Bet history, game session logs, wagering patterns, bonus usage | Generated automatically by the platform | Contractual necessity; responsible gaming obligations |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Generated when you contact i333 support | Legitimate interest; legal obligation |
i333 does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been submitted by an individual who is under 18, that data will be deleted promptly and the associated account will be closed.
Voluntary Disclosure: Some data — such as your preferred communication language or responsible gaming self-assessment responses — is collected voluntarily. You are under no obligation to provide such information, but doing so helps i333 deliver a more personalised and safer gaming experience.
2. How We Use Your Data
i333 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which i333 processes personal data are set out below.
Account Management and Service Delivery
Your identity, contact, and financial data are essential for creating and maintaining your i333 account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, resolving disputes, and providing customer support. Without this data, we cannot deliver the core services of the i333 platform.
Identity Verification and Fraud Prevention
i333 uses identity data and technical data to verify the age and identity of all players, to detect and prevent fraudulent activity, money laundering, and multiple-account abuse, and to comply with applicable anti-money laundering obligations. This processing is both a contractual necessity and a legal obligation.
Responsible Gaming
Gaming data — including bet history, session duration, and wagering patterns — is monitored by i333 to identify signs of problem gambling and to deliver personalised responsible gaming interventions such as deposit limit reminders, cooling-off period suggestions, and self-exclusion prompts. This processing is carried out in the genuine interest of player welfare.
Marketing and Promotional Communications
Where you have not opted out, i333 may use your contact data and gaming preferences to send you relevant promotional offers, bonus notifications, and information about new games or features — including seasonal promotions tied to events such as the BPL cricket season, Eid, and Pohela Boishakh. You may opt out of marketing communications at any time by contacting support at [email protected]. Opting out of marketing will not affect transactional communications.
Platform Improvement and Analytics
Aggregated and anonymised technical data and gaming data may be used by i333 to analyse platform performance, identify popular game categories, improve user interface design, and inform product development decisions. This analysis is conducted on aggregated data sets and does not involve profiling of individual players for commercial purposes.
- i333 does not use personal data to make fully automated decisions that produce significant legal effects without human review.
- i333 does not use sensitive personal data (such as health information) for marketing or profiling purposes.
- Where data is used for a new purpose not described in this Policy, i333 will provide notice and, where required, seek fresh consent before proceeding.
3. Data Sharing and Disclosure
i333 does not sell or rent your personal data to third parties. Data is shared only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.
Payment Processors
To process deposits and withdrawals, i333 shares the minimum necessary financial and identity data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as Visa and Mastercard network processors. These partners operate under their own privacy and data security standards and process your data only for the purpose of completing the relevant transaction.
Game Content Providers
Game studios whose products are available on i333 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical session data (such as a pseudonymous player ID and session token) for the purpose of delivering their game content and maintaining game integrity. These providers do not receive your name, payment details, or contact information.
Legal and Regulatory Authorities
i333 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where such disclosure is compelled by applicable law, court order, or regulatory requirement. In such cases, i333 will disclose only the data that is specifically requested and will notify the affected player where legally permitted to do so.
Third-Party Service Providers
i333 engages certain third-party service providers to support platform operations, including cloud hosting providers, KYC verification services, fraud detection systems, and customer support software vendors. These providers process personal data solely on i333's behalf, under contractual obligations that require them to maintain data security standards consistent with this Policy and to use the data only for the specified purpose.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred to service providers or partners located outside Bangladesh, i333 takes steps to ensure that appropriate safeguards are in place — including contractual data protection clauses — to maintain a level of protection equivalent to that described in this Policy.
5. Data Retention
i333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of data i333 holds.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure | Anti-money laundering record-keeping obligations |
| Financial Transaction Records | 7 years from the date of the transaction | Financial record-keeping and audit requirements |
| KYC Verification Documents | Duration of account plus 5 years after closure | Legal obligation; fraud prevention |
| Gaming Session Logs | 2 years from the date of each session | Dispute resolution; responsible gaming monitoring |
| Support Communications | 3 years from the date of the last communication | Dispute resolution; quality assurance |
| Marketing Preferences | Until you opt out or close your account | Consent management |
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for analytical purposes.
6. Data Security
i333 takes the security of your personal data seriously. The platform implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include the following.
- SSL/TLS Encryption: All data in transit between your device and i333's servers is encrypted using industry-standard SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
- Encrypted Storage: Sensitive data at rest — including KYC documents, payment references, and account credentials — is stored in encrypted form using current encryption standards.
- Access Controls: Access to personal data within i333's systems is restricted on a need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations and receive data protection training.
- Intrusion Detection: i333 employs automated monitoring systems to detect and respond to unusual access patterns, potential intrusion attempts, and other security anomalies in real time.
- Regular Security Reviews: i333's security practices and technical infrastructure are reviewed periodically to ensure they remain effective against current threats and consistent with industry best practice.
While i333 implements robust security measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights or interests, i333 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.
You also play an important role in keeping your account secure. Use a strong, unique password for your i333 account, do not share your login credentials with anyone, and contact support immediately at [email protected] if you suspect that your account has been accessed without your authorisation.
7. Your Privacy Rights
As an i333 player, you have a number of rights in relation to the personal data we hold about you. i333 is committed to honouring these rights in a timely and transparent manner. The rights available to you are summarised below.
You may request a copy of the personal data i333 holds about you. We will respond within a reasonable period and provide the data in a clear, readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
In certain circumstances, you may request that i333 restrict the processing of your data — for example, while the accuracy of that data is being verified.
Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, machine-readable format suitable for transfer to another service.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interest in certain circumstances.
How to Exercise Your Rights
To exercise any of the rights described above, please contact the i333 privacy team by email at [email protected], clearly stating the right you wish to exercise and providing sufficient information to identify your account. i333 will acknowledge your request promptly and aim to respond in full within 30 days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified.
i333 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. Where a fee is charged, you will be notified in advance of the amount and the basis for the charge.
Identity Verification for Rights Requests: To protect the security of your data, i333 may ask you to verify your identity before processing a data rights request. This is to ensure that personal data is only disclosed to or acted upon at the direction of the account holder.
8. Policy Updates and Contact
Changes to This Policy
i333 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — such as a new category of data collection, a new third-party sharing arrangement, or a change to your rights — i333 will notify registered players by email or via a prominent notice on the platform at least 14 days before the changes take effect. The effective date at the top of this Policy will be updated on each revision.
Your continued use of i333 following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the platform and close your account before the changes take effect.
Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about the way i333 has handled your personal data, please contact our privacy team directly. We aim to resolve all privacy-related concerns promptly and fairly.
Contact: [email protected]
Please include "Privacy Request" or "Privacy Complaint" in the subject line of your message so it is directed to the correct team without delay. i333 takes all privacy complaints seriously and will acknowledge your message within 5 working days.
Related Policies
This Privacy Policy should be read alongside the i333 Terms & Conditions and Responsible Gaming policy, both of which contain additional provisions relevant to the processing of your personal data. If you have questions about how your data is handled in the context of responsible gaming tools such as self-exclusion, deposit limits, or cooling-off periods, the Responsible Gaming page provides the relevant detail.
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. The version published at i333.bet/privacy-policy is always the current, binding version. We recommend reviewing this Policy periodically to stay informed of any changes.
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